FREQUENTLY ASKED QUESTIONS

Not all Canturi products are shown on this Site and other styles and designs may be available in our salons. Not every product shown online is available in every Canturi salon.

All Canturi products are handcrafted by our highly skilled artisans in our studio in Sydney, Australia.

Should your Canturi piece return for repair it will be reunited with the specialist craftspeople who originally created it for the highest standard of care and restoration. We work with the same devotion on your repair as we do for the jewels' original creation to preserve its beauty and longevity.

Canturi is 100% Australian owned and operated.

To ensure you have a dedicated Specialist to assist you upon arrival, appointments are recommended, however they are not necessary.  If all of our Specialists are with other clients you are welcome to have a beverage while you wait. 

All domestic shipments are shipped via our trusted Courier service and will require a signature upon delivery.

We are unable to deliver to PO Box addresses (we like to ship directly to you, so we can be sure where the parcel ends up and also that it is signed for). 

We ship worldwide via Fed-Ex Worldwide and other trusted services. 

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

Please contact us for help with international deliveries.

Yes. Please select the PICK UP IN STORE option at check out.
You have the option to pick up from our Sydney, Melbourne or Brisbane store.
We will contact you to confirm when your order is ready to be collected.

Yes. If you would like your order hand-delivered, we can arrange a hand delivery service in metropolitan areas. Please contact us for further details.

Currently we are unable to deliver internationally via our online store.

However, please contact us directly to arrange international deliveries from one of our Salons. We ship worldwide via Fed-Ex Worldwide and other trusted services. 

Cancellation of a sale must be made within 12 hours of the order. 

Returns for goods that are not engraved or custom made can be returned within 7 days of receiving the item. A credit note to the value of the order will be provided to goods that are returned in original condition, with original packaging and documents.  Shipping charges apply. 

All engraved and custom pieces are final with no returns or credit note available.

Canturi ensures all diamonds purchased are from those sources that adhere to the Kimberley Process Certification Scheme of the World Diamond Council. This international system was created to monitor and eliminate the trade of "conflict diamonds".  It applies to all rough diamond mined since January 1, 2003 and requires these to be sealed in separate containers and accompanied by numbered certificates to guarantee the diamonds are conflict free. Canturi applies this system guaranteeing that all diamonds being sold are from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions.